Articles & Archives Vision Care Venture October 2009 Business Planning END-OF-THE-YEAR PLANNING Customer Service ATTITUDE IS A CHOICE Feature A SIMPLE PAIR OF GLASSES WILL CHANGE A LIFE PHOTOCHROMICS’ NEW TECHNOLOGY AND GROWING MARKET SHARE CAN HELP YOU BUILD YOUR PRACTICE Finance WHEN YOUR PRACTICE IS TOO SMALL TO SELL Human Resources HIDDEN OPPORTUNITIES: DOWNTIME IN A DOWNTURN Insight PROFIT FROM CONTACTS News & Views NEWS & VIEWS - OCTOBER 2009 Operations PERSONAL PROFESSIONALISM LEADS TO PRACTICE SUCCESS Sales / Marketing INCREASE PATIENT SATISFACTION AND BOOST THE BOTTOM LINE IN A SLOW ECONOMY Venture Cover Story SCARE UP SOME HALLOWEEN BUSINESS WITH THEATRICAL CONTACT LENSES © TotallyOptical.com 2010