Articles & Archives Vision Care Venture January 2010 Business Planning ARE YOUR PLANS IN PLACE FOR 2010? Customer Service THE INSIDE JOB Feature SPEND MONEY TO SAVE MONEY—INVEST IN AN IN-HOUSE LAB USE E-CLAIMS TO STREAMLINE YOUR BILLING PROCESS Finance SELL BEFORE 2011, OR PAY 69% MORE IN TAXES Human Resources HR COMPLIANCE: HIGHER RISK THAN MALPRACTICE Insight MORE THAN PAPER News & Views NEWS & VIEWS - JANUARY 2010 Operations 2010: TIME FOR A MAKEOVER? Sales / Marketing OPTOMETRIC WEB SITES THAT DO IT RIGHT Venture Cover Story SNOW GLASSES—GOGGLES AND SUNGLASSES FOR THE SLOPES © TotallyOptical.com 2010