Articles & Archives Vision Care Venture December 2009 Business Planning THREE WAYS FOR A PROSPEROUS END TO A TOUGH YEAR Customer Service CUSTOMER SERVICE AT 30,000 FEET Feature AUTOMATICALLY CALCULATE PROFITS FROM IN-HOUSE EDGING E-PRESCRIBING: IMPROVE PROFITS, INCREASE PRODUCTIVITY, AND DELIVER BETTER PATIENT CARE Finance GROWING REVENUE IN A DOWN ECONOMY Human Resources DISCIPLINARY ACTION: FROM VERBAL WARNINGS TO TERMINATION Insight MANAGING EYECARE News & Views NEWS & VIEWS - DECEMBER 2009 Operations BENCHMARKING FOR YOUR OPTICAL DISPENSARY Sales / Marketing GENERATING NEW BUSINESS, THE OLD WAY AND THE INTERNET WAY Venture Cover Story PRIVATE PRACTICE PROVIDES QUALITY EYECARE IN THE BRONX © TotallyOptical.com 2010